All of your after‑hours calls answered.Jobs booked, not messages taken.
After-hours answering for HVAC, plumbing, and electrical shops on Chicago’s North Shore.
Stop losing calls
Call your own shop some Saturday night. Listen to what your customers hear.
Call-tracking studies across the trades put it at about 1 call in 4 going unanswered. After close. During a rush. On the Fourth of July. A homeowner with a dead furnace doesn’t leave a voicemail. He calls the next name on Google.
How many calls did your shop miss last month? The number is sitting in your phone log right now. Most owners never count it. And even if you count, the log can’t tell you the part that matters: who called, what the job was worth, or where it went.
If a missed call filled out a message slip, here’s what you’d get:
WHILE YOU WERE OUT
FORYou
DAYSaturday
TIME9:41 PM
TAKEN BYNobody — the phone just rang
FROMDidn’t say
NUMBERDidn’t leave one, so there’s no calling back
THE JOBNo heat? Burst pipe? A full install? You’ll never know
MESSAGENone. They called the next shop on Google
That job is on somebody else’s schedule now.
Five new booked jobs in your first month, or every dollar back. In writing.
I built Third Shift: my own AI answering system for your line after hours. Not something I resell. A voice picks up as your company, and I check its work every night. It works your closed hours like a night crew. Here’s what it does:
Answers every call as your company.
Tells a real emergency from a tune-up.
Books the job onto your schedule.
Pages your on-call tech for real emergencies — in under a minute.
Always texts the customer back.
Nothing it does goes unchecked. That’s the part you can’t buy off the shelf.
And your phones stay yours: same number, same phone company. After close, your line forwards. Turn it off any time.
That number is answered by Third Shift, the same system that would answer your line. It picks up as North Shore Heating & Cooling — a made-up shop I built so you can test it. Tell it your furnace died. Ask what a new one costs (it won’t guess). Ask if it’s a robot (it won’t lie). Try to shake it.
Yours would know your prices, your towns, your on-call rotation.
One night, hour by hour
Here’s what a typical night looks like:
9:14pm Furnace out, house at 58°, kids at home
Third Shift answers on the first ring, as your company. It gets the name, address, and phone number. Within a minute, your on-call tech gets one text: the problem, the address, the number, the gate code. The caller gets a text too: help is on the way.
10:02pm “So what does a new furnace run?”
It never guesses a price. It reads straight off your price book — only lines you approved. Then it books the visit.
11:38pm “Am I talking to a robot?”
It tells the truth: it’s the AI that answers your phones after hours. Then it goes back to booking the job.
1:51am “I keep smelling rotten eggs.”
It stops booking. It tells the caller: leave the house, call 911 from outside. Then it pages your tech.
3:20am One ring, then a hang-up
Within a minute, it texts the caller to ask what they need. A hang-up turns into a lead, not a lost job.
6:45am Your office sits down to one clean list
Every overnight call is in one morning summary. Emergencies first. Details filled in. No digging through voicemail. Nobody loses their job to this — the morning just starts easier.
What Third Shift will never do
I built these rules in myself. They are not settings. A caller can’t talk Third Shift out of them — and neither can a bad night.
Third Shift will never make up a price. It quotes straight off your price book, word for word.
It never offers a time slot that isn’t really open.
It never books a job outside your service area.
It never claims to be a person. Ask it — it tells the truth.
It never takes credit card numbers.
It never argues with an angry customer.
It never wakes your tech for something that can wait until 8am — and never gives out his cell. What counts as an emergency is your list, written down at set-up, not a judgment call at 2am. When it’s real, its whole job is putting a person on it, fast.
It never touches your daytime line unless you ask.
It never replaces your office staff. It just makes their morning easier.
That list is most of the product. If an AI tool burned you before, it was missing these rules.
Burned before? Tell me what it got wrong: (847) 906-2560
Get it in writing, every Monday
One page. Your numbers. A PDF in your email every Monday morning.
ISMAIL SYSTEMS — WEEKLY REPORTSAMPLE
Client
North Shore Htg & Clg
Guarantee window
week 3 of 4
Calls answered
41
Jobs booked from calls you’d have missed
3
Money invoiced so far
$6,300
Guarantee count
6 of 5 (met)
WHAT WENT WRONG THIS WEEK (1)
Tue 2:14am — a caller pushed for a full-system price. Third Shift held the line (good) but offered the diagnostic visit twice in a row (clumsy). I fixed it Wednesday, and that exact conversation is now tested before any change goes live.
A made-up example of the Monday PDF — yours would show your numbers.
My name is Sam Ismail. It’s my name on the door, and it’s my cell that rings when you call.
Building and running AI systems is my trade — I’ve done it for years. Born and raised around Chicago. I built Third Shift for the trades here, and I stand behind it.
Every night, here’s what I do:
Go over every job Third Shift booked.
Make sure every emergency page went where it should.
Fix anything that looks off — before you ever see it.
You’ve probably been pitched “AI” by a big company before. I’m not that. I take shops one at a time, and I don’t take the next one until yours runs right.
What it costs
ISMAIL SYSTEMS LLC — QUOTENO SURPRISES
Set-up — your prices, your area, your hours (half at signing, half at go-live)
$3,000
I run it, check its work nightly, put a report on your desk every Monday
$1,500 / 30 days
Up and answering
within 3 days
Covers the hours you choose — after close, open hours, or both
your call
The guarantee window
30 days from go-live
After that
month-to-month
THE GUARANTEE
At least five new jobs on your board in the first thirty days — booked from calls you’re missing today — or you get all of it back: the full $4,500, the $3,000 set-up and the $1,500 month, both. In writing, before day one.
That’s the whole worst case: five new jobs, or every dollar back. A job counts when a call Third Shift answered ends with an appointment on your schedule — and the Monday report counts them, so you’re never taking my word for it. If your phone log already shows five after-hours bookings a month, you don’t need me. Go count.
And you don’t have to ask for the refund. The Monday report does the counting — if day 30 shows under five, it goes out that week.
You’d be one of my first shops. That’s why the guarantee is this heavy and the attention this personal.
A service takes a message and leaves the callback for the morning. Mine answers as your company, books the job, texts the customer back, and pages your tech when it’s real. A message isn’t a booked job. Call me and compare it against what you pay now.
Do I have to change my phone number?
No. You keep your phone number and your phone company, exactly the same. After you close, your line forwards to Third Shift. Turn it off any time.
How do jobs get onto my schedule?
However you book jobs today — software or the book on the desk. Every booked job reaches your office as a clean text and email with the name, address, problem, and time, plus a calendar invite. If your scheduling software can take it directly, I wire that in during set-up.
What do you need from me?
A signature, half the set-up down, and a sit-down in person: your prices, your service area, who’s on call which nights. I handle the rest.
What if the AI gets something wrong?
I check its work every night. If something’s off, it goes in your Monday report with the fix. Anything serious, you get a phone call from me the same day.
Tried an AI thing before and shut it off?
Then you’re exactly who this is for. Tell me what it got wrong. That’s the first thing I’ll test for. A tool nobody checks will do what yours did. Mine gets checked every night.
How many shops do you take on?
One at a time. I don’t take the next shop until yours runs right. That’s how one person can check every call.
What if it doesn’t work out?
Walk away any time — it’s month-to-month, and I refund the unused days of your month. Your number, your call history, and the setup go with you. (The full $4,500 guarantee needs the full thirty days — a fair shot at five jobs.) A service you can’t leave is a service you can’t trust.
