For HVAC, plumbing, and electrical shops on Chicago’s North Shore.
Your shop misses calls every week — after close, during a rush, on the Fourth of July. Industry data says roughly one in four inbound calls to home-services companies goes unanswered. Each one is a job dialing the next name on Google.
I build a phone agent that answers as your company: it sorts a real emergency from a tune-up, captures the name, address, and callback, books the job into your board (Housecall Pro, Jobber, ServiceTitan), texts the customer a confirmation — and pages your on-call tech in under a minute when it’s a 2am no-heat with kids in the house.
Then I watch it. That’s the part you can’t buy off a shelf.
My name is Sam Ismail. By day I’m an engineering manager at a public healthcare technology company, where I build and run AI agents that process about twenty thousand operations a day — work where a dropped item means a patient’s test falls through the cracks. This business is a smaller version of my day job, built for shops like yours, and I operate it personally: I read the transcripts, I catch the failures, I answer for the result.
You’ve probably been pitched “AI” by companies with big teams and bigger promises. I’m the opposite bet: one accountable person, a handful of shops at a time, and a report every Monday that includes anything my own system got wrong — with the fix.
It will never make up a price — it only quotes lines you’ve approved. It never pretends to be human; ask it, it tells the truth. It never takes card numbers. It never argues with an angry customer. It never touches your daytime line unless you ask. And when someone mentions a gas smell, it doesn’t book an appointment — it tells them to get out and call 911, and pages your tech.
The fences are the product. Ask anyone who’s turned an AI tool off.
| Client | North Shore Heating & Cooling (fictional) |
| Week | Day 32–38 of 60-day pilot |
| Calls answered | 41 |
| Jobs booked from recovered calls | 9 |
| Invoice dollars attached to date | $6,340 |
| Guarantee ledger | 17 booked of 10 required |
$2,500 to build it on your price book, your service area, and your board. $1,500/month for me to run it, watch every call, and report every Monday. Sixty-day pilot, after-hours and overflow only.
If it doesn’t book you at least ten jobs from calls you’re currently missing in sixty days, the $2,500 comes back. I can offer that because this business isn’t my rent money — my day job funds it, which means the guarantee is real and the incentive to keep an unhappy shop’s check doesn’t exist.
Call DEMO_NUMBER. It answers as North Shore Heating & Cooling — a fictional shop I built to be tested. Tell it your furnace died. Ask it what a new one costs (it won’t guess). Ask if it’s a robot (it won’t lie). Yours would know your prices, your towns, your on-call rotation.